Versand

At Campingmoon, we are committed to providing fast and reliable shipping for all our customers. Since we use Amazon FBA (Fulfillment by Amazon) and Amazon MCF (Multi-Channel Fulfillment) to fulfill orders, we can offer a range of shipping options to meet your needs.

Please review our shipping policy below for important details about our order fulfillment and shipping practices.

Shipping Methods

We offer several shipping methods depending on your location, including:

• Standard Shipping (typically 5-7 business days)
• Expedited Shipping (typically 2-3 business days)
• Priority Shipping (1-2 business days)

Shipping for Orders Fulfilled by Amazon FBA:

• Orders placed through our website that are fulfilled by Amazon FBA are processed and shipped directly from Amazon’s warehouses.
• Amazon will handle the shipping process, including any issues with delivery.
• Your order will be shipped using the best available method based on your location and the shipping speed selected at checkout.

Shipping for Orders Fulfilled by Amazon MCF:

• For orders fulfilled via Amazon MCF, we use Amazon’s fulfillment network to ship products to you, even if the order is placed outside of Amazon's platform (e.g., through our website).
• Orders are processed quickly, and we provide tracking numbers to keep you updated on the status of your shipment.
• Amazon MCF may ship orders from different warehouses depending on product availability.

Shipping Timeframes

• Processing Time: Orders typically process within 1-2 business days. This may vary depending on product availability, order volume, and shipping address.
• Shipping Time: Once your order is processed, it will be shipped via the selected shipping method:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Priority Shipping: 1-2 business days

Please Note: Delivery times may vary based on external factors such as weather conditions, holidays, and carrier delays. While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the respective carrier’s website.

Shipping Costs

• Shipping fees are calculated at checkout based on the shipping method and delivery location.
• Orders over $[amount] (or your set threshold) may qualify for free shipping. Please refer to our Promotions or Free Shipping Policy for more details.

International Shipping

Currently, we only offer shipping to USA . International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

Delivery Issues & Lost Packages

If your package is lost, damaged, or delayed, please contact us at info1@campingmoon.com or use the tracking number to contact the carrier directly for assistance.

Since we use Amazon FBA and Amazon MCF, delivery issues related to Amazon's fulfillment process should be handled directly with Amazon customer service. However, if you need assistance, feel free to reach out to us, and we will do our best to support you.

Address Accuracy

Please ensure that the shipping address you provide at checkout is correct. Campingmoon is not responsible for shipping delays or non-delivery due to incorrect addresses. If you notice an error in your address after placing an order, please contact us immediately to request a correction.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info1@campingmoon.com within 7 days of receiving your order. We will work with you to arrange a return or replacement, based on the situation.