FAQ
PRODUCTS
HOW LONG IS THE GUARANTEE ON CAMPINGMOON PRODUCTS?
CANPINGMOON promises one-year guarantee from date of purchase, except of quick-wear spare parts like blades, cutting heads or something like this.
WHERE ARE CAMPINGMOON PRODUCTS MADE?
Made in China. For detailed CANPINGMOON address, pls refer to our contact us page.
WHAT TYPES OF CAMPIMG GEAR DO YOU OFFER ?
We offer a wide range of camping gear, including camping stoves, portable chairs, tables, and various accessories to enhance your outdoor experience.
RETURNS&REFUNDS
WHAT IS CAMPINGMOON’S RETURN POLICY?
You can check our return and refund policy
WHAT SHOULD I DO IF I RECEIVED A DEFECTIVE/WRONG?STAINED ITEM?
If you have received a defective/wrong/stained item, please email us before returning anything so we can process the return for you and provide you information for the return.
When you email us, please provide a description of the item, item code and a few pictures to prove your problems.
HOW DOES IT TAKES FOR REFUND OR EXCHANGE?
Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-10 business days to credit back to your original form of payment.
If you paid using Apple Pay, we’ll process a refund to your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.
PAYMENT
IS IT SAFE TO ORDER ON CAMPINGMOON?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
WHAT PAYMENT METOS DO YOU ACCEPT?
Answer textWe accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods
CAN I MODIFY OR CANCEL MY ORDER AFTER IT PLACED?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
CUSTOMER SUPPORT
HOW CAN I CONTACT COSTUMER SUPPORT?
Check our contact us page.
DO YOU HAVE A PHISICAL STORE LOATION?
Check About Us page.
